Returns & Cancellation

In India

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

   

  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

   

  To start a return, you can contact us at care@uoons.com. Please note that returns will need to be accepted by the company and this is subject to as per the seller’s Returns Policy.

  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.

   

  You can always contact us for any return questions at care@uoons.com

   

  Damages and Issues

   

  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

  Certain types of items cannot be returned, like perishable goods (such as decorative local item, flowers, or plants etc.), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, Electric Ear Cleaners, Electric Oral Hygiene Products, Sexual Wellness), some products are like Music Instrument Accessories, Automobiles, Auto Accessories, Healthcare Devices, Bird/Insect Ultrasonic Repeller, Hookah Charcoal/Flavor/Mouth-tip, Electric Wire, LED Bulb/Tube Light/Battery. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

  Unfortunately, we cannot accept returns on sale items or gift cards.

   

  Exchanges

  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Payments

In India

• Shipping period for an Imported product may range between 3-4 weeks for delivery.

Refunds

In India

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at care@uoons.com

When are Refunds provided?

• We work to provide the most hassle-free online shopping experience. We want to make you sure that your money is safe. We initiate the refund process as soon as the details are received.
• Damaged products are returned to our warehouse and quality checked for refund approval.

I still haven't received the refund in my bank account. Why?

• If you have received any mail/message from us to confirm your refund request, rest assured that we have initiated your refund request and are following up with financial organizations for the same.

• Sometimes financial organizations take longer to process the refund request. However, if the refund has not been received by the date we promised, you can contact us again.

I paid the amount in upfront when I bought the product from Uoons, how do I get a refund?

• Your payment is secure. In case of prepaid order (payment through credit card/debit card/net banking/UPI/Wallet), the amount is refunded to the same account as you paid within 7-10 working days. Some time with any unwanted circumstances we proceed through NEFT bank transfer to your bank account. Uoons will contact you for your bank account details.

I paid cash on delivery, how would I get the refund?

• • If the mode of payment was Cash on Delivery (COD), we will initiate a NEFT bank transfer to your bank account. Uoons will contact you for your bank account details. It usually takes 7-10 days for your money to appear in your bank account.

Shipping & Delivery

For Products

Uoons Ecommerce Private Limited ("we" and "us") is the operator of (www.uoons.com) ("Website") / (Uoons App) (“Android App”). By placing an order through this Website/App you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Uoons will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Uoons) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Uoons will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Uoons to process your warranty claim within 7 to 10 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.4 Change Of Delivery Address

Orders placed before 11:30 AM in business day (Pre-paid orders) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Uoons will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 GSTIN

GSTIN has already been applied to the price of the goods as displayed on the website

10. Customer service

For all customer service enquiries, please email us at care@uoons.com

Order

Coupons & Offers

• Customers Coupon codes are not redeemed on our affiliate and business hub offers
• Uoons reserves the right to change or cancel any promotion & offers at its sole discretion without given any prior information
• Coupon codes cannot be applied to COD orders

Security Tips for Safe Online Shopping with Uoons!

• Beware of fraudulent (duplicate/unofficial) websites/App and fake offers
• If someone claims to be a Uoons representative, never share your Uoons account details like personal details, password, OTP or credit/debit card details with anyone over call or email.
• Uoons never ask you to deposit money in any bank account
• Report any fraudulent or suspicious emails/calls/SMS to us at care@uoons.com immediately.

Shopping

Non-Returnable Products 

Here is the list of products which are non-returnable as per the return policy of the seller. This list is not exhaustive however it is updated from time to time.